MQWin Privacy Policy

Section 01

Introduction

MQWin ("we", "us" or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") who access and use our online betting and gaming platform at https://mqwin.cam (the "Platform").

This Privacy Policy explains what personal information we collect from you, how we use it, who we share it with, how we protect it and what rights you have in relation to your personal data. This Privacy Policy should be read in conjunction with our Terms & Conditions.

By registering an account, using the Platform, or submitting personal information to MQWin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal data as described herein.

Section 02

Data Controller

For the purposes of applicable data protection laws, MQWin is the data controller responsible for the processing of your personal information. This means we determine how and why your personal data is processed in connection with your use of the Platform.

If you have any questions, concerns or requests relating to how we handle your personal data, please contact us using the details provided in the "Contact Us" section at the end of this Privacy Policy.

Section 03

Data We Collect

MQWin collects several categories of personal data from users depending on the nature of your interaction with the Platform. The types of personal data we collect include, but are not limited to:

3.1 Account Registration Data

• Full legal name
• Date of birth
• Residential address (including city, postal code and country)
• Email address
• Mobile phone number
• Username and password (password is stored in hashed format)

3.2 Identity Verification (KYC) Data

• Government-issued identity document (e.g., Pakistani CNIC, passport, driver's licence)
• Proof of address document (e.g., utility bill, bank statement issued within the last three months)
• Selfie or photograph for identity verification purposes
• Payment method ownership verification (e.g., bank card image, cryptocurrency wallet confirmation)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history
• Payment method details (last four digits of card, bank account holder name, cryptocurrency wallet address)
• Transaction amounts, dates, timestamps and statuses
• Currency used (PKR or equivalent)

3.4 Betting & Gaming Activity Data

• Bet placement history (sport, event, market, stake, odds, outcome)
• Casino game sessions (game title, wager amounts, RTP, session duration)
• Bonus usage and wagering progress
• Account balance and loyalty programme tier status

3.5 Technical & Usage Data

• IP address and geolocation data (city, region, country)
• Device information (operating system, browser type, device model)
• Session logs (login timestamps, pages visited, actions taken)
• Cookies and similar tracking technologies (see section 9 for details)

3.6 Communications Data

• Support tickets, live chat transcripts and email correspondence with MQWin customer support
• Survey responses and feedback submissions
• Marketing communication preferences (opt-in/opt-out status)

Section 04

How We Collect Data

MQWin collects personal data through the following methods:

4.1 Information You Provide Directly

You provide personal data directly to MQWin when you complete the account registration form, submit KYC documents, make a deposit or withdrawal, place a bet, contact customer support, respond to a survey or subscribe to marketing communications.

4.2 Automated Data Collection

When you visit and interact with the Platform, we automatically collect technical and usage data through server logs, cookies and similar tracking technologies. This includes your IP address, device characteristics, browsing behaviour and session duration.

4.3 Third-Party Sources

In certain circumstances, we may receive personal data from third-party sources, including payment processors (to verify transaction legitimacy), fraud prevention services (to detect suspicious activity), identity verification providers (to confirm your identity against official records) and marketing partners (if you have provided consent to share your data).

Section 05

Purpose of Data Processing

MQWin processes your personal data for the following purposes:

Section 06

Legal Basis for Processing

MQWin processes your personal data on the following legal bases, depending on the applicable data protection law in our operating jurisdiction:

• Contractual Necessity: Processing is necessary to perform the contract between you and MQWin (i.e., the Terms & Conditions) and to provide you with the services you have requested, including account management, betting services and transaction processing.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations imposed on MQWin, including anti-money laundering (AML) requirements, KYC verification, taxation reporting and responses to law enforcement requests.
• Legitimate Interests: Processing is necessary for MQWin's legitimate business interests, such as fraud prevention, platform security, customer support improvement and business analytics, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have provided explicit consent, such as when opting in to receive marketing communications or agreeing to the use of certain cookies. You may withdraw your consent at any time.

Section 07

Data Sharing & Disclosure

MQWin does not sell, rent or trade your personal information to third parties for their independent marketing purposes. However, we may share your personal data with the following categories of recipients in order to operate the Platform and fulfil our contractual and legal obligations:

7.1 Service Providers

We engage third-party service providers to assist with platform operations, including payment processors (for deposit and withdrawal transactions), KYC verification providers (to verify identity documents), cloud hosting providers (for secure data storage), customer support tools (for live chat and email ticketing) and marketing platforms (for email campaigns, where you have opted in).

7.2 Game & Software Providers

Live casino games, slots and other gaming content on the Platform are provided by third-party game studios. These providers may receive limited data (such as player ID, session duration and bet amounts) necessary to deliver the game experience. They are contractually prohibited from using this data for any other purpose.

7.3 Regulatory & Law Enforcement Authorities

MQWin may disclose your personal data to regulatory authorities, law enforcement agencies, tax authorities or courts where we are required to do so by applicable law, court order or regulatory request, or where disclosure is necessary to prevent fraud, enforce our Terms & Conditions, or protect the rights, property or safety of MQWin, our users or the public.

7.4 Business Transfers

In the event that MQWin is involved in a merger, acquisition, asset sale or similar corporate transaction, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via email or prominent notice on the Platform, and the acquiring entity will be bound by the terms of this Privacy Policy.

Section 08

Data Security

MQWin takes data security seriously and employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, destruction or loss.

8.1 Technical Measures

• SSL Encryption: All data transmitted between your device and MQWin servers is encrypted using 256-bit SSL/TLS protocols. This includes login credentials, personal information, payment details and betting activity.
• Password Hashing: User passwords are never stored in plain text. They are hashed using cryptographically secure algorithms before being stored in our database.
• Firewalls & Intrusion Detection: Network-level firewalls and intrusion detection systems monitor and block suspicious activity targeting our servers and infrastructure.
• Secure Data Storage: Personal data is stored on secure servers located in data centres with physical access controls, environmental monitoring and backup systems to prevent data loss.

8.2 Organisational Measures

• Access to personal data is restricted to authorised personnel who require such access to perform their job functions. All employees undergo data protection training.
• Regular security audits and vulnerability assessments are conducted to identify and remediate potential security risks.
• Incident response procedures are in place to detect, contain and respond to any data breach or security incident in a timely manner.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You acknowledge that you provide personal data at your own risk. If you become aware of any unauthorised access to your account, you must notify MQWin immediately at [email protected].

Section 09

Cookies & Tracking Technologies

MQWin uses cookies, web beacons, pixel tags and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns and deliver personalised content.

9.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device, remember your preferences and improve functionality.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function properly, including session management, login authentication and security features. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (such as language, currency and display settings) to provide a personalised experience across sessions.
• Analytics Cookies: Collect aggregated and anonymised data on how users interact with the Platform, including page views, session duration and click patterns. This helps us improve the user experience.
• Marketing Cookies: Track your browsing behaviour to deliver targeted promotional offers and advertisements. These cookies require your consent and can be disabled through your cookie preferences.

9.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality of the Platform and prevent you from accessing certain features.

Section 10

Data Retention

MQWin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce our Terms & Conditions.

10.1 Retention Periods

• Account Data: Retained for the duration of your account being active, plus a period required by applicable law (typically 5-7 years following account closure) for audit, tax and regulatory purposes.
• Transaction Records: Retained for a minimum of 5 years following the transaction date to comply with financial record-keeping regulations.
• KYC Documents: Retained for the period required by anti-money laundering laws and regulatory obligations in our licensing jurisdiction.
• Marketing Communications: Retained until you withdraw your consent or request deletion, or until we determine that the data is no longer necessary for marketing purposes.
• Technical Logs: Server logs and session data are typically retained for 90 days unless longer retention is required for fraud investigation or legal compliance.

10.2 Deletion of Data

Once the applicable retention period expires and there is no legal requirement to retain your data, MQWin will securely delete or anonymise your personal information so that it can no longer be associated with you. You may also request early deletion of your data by exercising your right to erasure (see section 11).

Section 11

Your Rights

Subject to applicable data protection laws in your jurisdiction, you have the following rights in relation to your personal data held by MQWin:

1. Right to Access: You have the right to request a copy of the personal data we hold about you, including details on how it is processed and with whom it has been shared.
2. Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update most information directly through your account settings.
3. Right to Erasure: You have the right to request deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent (where consent was the basis for processing); (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed.
4. Right to Restriction: You have the right to request that MQWin restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing pending verification.
5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller where technically feasible.
6. Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. If you object to marketing, we will cease processing your data for that purpose immediately.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
8. Right to Lodge a Complaint: If you believe MQWin has not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

11.1 How to Exercise Your Rights

To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Request". Include your full name, registered email address and a clear description of your request. We will respond to your request within 30 days (or such period as required by applicable law).

For security purposes, we may require you to verify your identity before processing certain requests, particularly those involving access, deletion or data portability.

Section 12

Children's Privacy

The MQWin Platform is intended solely for users who are at least 18 years of age, or the higher minimum age required by the operator's applicable licence jurisdiction. We do not knowingly collect personal data from individuals under the legal minimum age for gambling.

If you are a parent or guardian and believe that your child has provided personal data to MQWin without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the account and all associated personal data.

MQWin employs age verification measures during the KYC process to prevent underage gambling. Accounts found to belong to individuals below the legal minimum age will be closed immediately, and any deposits will be returned where possible.

Section 13

International Data Transfers

MQWin operates an online platform that may involve the transfer of your personal data to countries outside your jurisdiction of residence, including countries that may not offer the same level of data protection as your home country.

Where we transfer personal data internationally, we ensure that such transfers are protected by appropriate safeguards, including:

• Standard contractual clauses approved by relevant data protection authorities;
• Adequacy decisions recognising that the receiving country provides an adequate level of data protection;
• Binding corporate rules and other legally recognised transfer mechanisms.

If you have questions about international data transfers or wish to obtain a copy of the safeguards we have implemented, please contact us using the details in section 15.

Section 14

Policy Updates

MQWin reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements or Platform functionality. The "Last Updated" date at the top of this page will be revised whenever changes are made.

Where changes are material and affect your rights or how we process your personal data, we will provide reasonable advance notice via email or through a prominent notice on the Platform before the revised Privacy Policy takes effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Section 15

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy, your personal data, or how MQWin processes your information, please contact us through the following channel: